Service Advisor

Service Advisor

Are you a highly organised individual with exceptional communication skills looking for a key role in the heavy vehicle service industry? We are seeking a Service Advisor to be the crucial link between customers and the workshop team!

The Role

As a Service Advisor, you will be based on-site in Regency Park, acting as the primary liaison between customers and the workshop.

Key Responsibilities Include:

• Communicating with customers to determine their vehicle issues, repair timelines, and relaying accurate information about their concerns.
• Managing the quotation and invoicing process, which involves checking customer credit limits and ensuring guarantees of payment.
• Handling external and internal communications, such as updating the customer on job progress, explaining invoice contents, and conducting vehicle handover upon work completion.
• Creating repair orders, adding job lines, and allocating work to the workshop while considering capacity and workload planning.
• Working continually with the workshop and parts teams to effectively manage repair orders.

Experience:

• Experience in a Customer Service role.
• Transport industry knowledge would be an advantage.
• Intermediate computer skills, including experience with MS Office Packages.

Skills:

• Excellent communication, organisation, and interpersonal skills.
• Strong decision-making and problem-solving skills.
• The ability to work well in a team and collaborate with colleagues across different departments.

If you're ready to take on a challenging and rewarding role where your skills will make a real impact, apply now!

If you are interested in applying for the role, please click the apply now button.

For further information or to answer any questions, please contact:

Kerrie Donohue 0439001941 / kerrie.donohue@randstad.com.au

If the position is not quite right and you are on the hunt for your next opportunity within Transport, Defence, warehousing and Supply Chain, LET’S CONNECT!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.